Terms of service

Last Updated: [DATE, e.g., October 5, 2026]

Please read these Terms of Service ("Terms") carefully before accessing or using the website [https://shopdeck.online] operated by [shopdeck] ("we", "us", or "our").

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms, including any additional terms, conditions, and policies referenced herein or available via hyperlink (such as our Privacy Policy and Return & Refund Policy). If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

1. Account Terms

Eligibility: By agreeing to these Terms, you represent that you are at least 18 years of age or the age of majority in your state/jurisdiction of residence, and are competent to enter into a legally binding contract under the Indian Contract Act, 1872.
Account Security: If you create an account, you are responsible for maintaining the confidentiality of your account credentials, password, and for restricting access to your computer or mobile device. You agree to accept responsibility for all activities that occur under your account.
Accuracy of Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

2. Pricing and Payment

Currency & Taxes: All prices listed on the site are in Indian Rupees (INR) and are inclusive/exclusive of applicable Goods and Services Tax (GST) as specified on product pages or at checkout.
Price Changes: Prices for our products are subject to change without prior notice. We reserve the right at any time to modify or discontinue any product or service without liability.
Accepted Payment Modes: We accept payments via authorized payment gateways through UPI, debit/credit cards, net banking, supported wallets, and Cash on Delivery (COD) where available.
COD Terms: For COD orders, we reserve the right to verify the contact number and shipping details via phone call, OTP, or messaging services prior to processing or dispatching the order.

3. Product Descriptions & Availability

Accuracy: We attempt to display as accurately as possible the colors, features, and images of our products. However, actual colors or dimensions may vary slightly depending on your screen settings and device display.
Modifications & Discontinuation: We reserve the right, but are not obligated, to limit sales of our products to any person, geographic region, or jurisdiction on a case-by-case basis. We also reserve the right to discontinue any product at any time.
Typographical Errors: In the event that a product is listed with incorrect pricing or information due to a typographical error, we reserve the right to refuse or cancel orders placed for such products, even if the order has been confirmed.

4. Order Acceptance and Cancellation

Order Acceptance: Receipt of an electronic order confirmation does not constitute our acceptance of your order. We reserve the right at any time after receipt of your order to accept, limit, or decline your order for any legitimate operational, legal, or inventory reason.
Cancellations by Customer: You may request cancellation of an order before it has been dispatched by contacting us at [jee.air.120@gmail.com]. Once dispatched, an order cannot be canceled and must follow our standard return process.
Cancellations by Us: We may cancel orders due to unavoidable circumstances, including but not limited to stock unavailability, payment failure, suspected fraud, or inaccurate customer delivery information. In such cases, any amount collected will be refunded to the original payment source.

5. Shipping and Delivery

Coverage: We deliver to serviceable pin codes across India via third-party logistics partners.
Estimated Timelines: Delivery timelines displayed during checkout (e.g., [X TO Y BUSINESS DAYS]) are estimates only and are subject to courier handling, local holidays, transit delays, or force majeure events.
Failed Deliveries: If a shipment is returned to us due to an incorrect address, non-availability of the recipient after multiple delivery attempts, or refusal to accept a verified COD shipment, we reserve the right to deduct re-shipping and handling costs from any applicable refund.

6. Returns and Refunds

Return Window: Eligible returns or exchange requests must be initiated within [7 DAYS] of delivery.
Conditions: Items must be unused, unwashed, in their original condition, and accompanied by the original packaging, tags, and proof of purchase.
Non-Returnable Goods: Hygiene-sensitive products, perishable items, customized goods, and clearance items are non-returnable as outlined in our Return & Refund Policy.
Processing Time: Approved refunds will be processed within [REFUND TIMELINE, e.g., 5–7 business days] to the original payment method or bank account provided for COD orders.

7. Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:

For any unlawful purpose or to solicit others to perform unlawful acts;
To violate any national, state, or international laws, regulations, rules, or ordinances (including the Information Technology Act, 2000);
To infringe upon or violate our intellectual property rights or the rights of third parties;
To upload or transmit viruses, malicious code, or scrape site content using automated bots;
To harass, abuse, insult, defame, slander, or discriminate against any individual;
To submit false, misleading, or fraudulent payment or identity information.

We reserve the right to terminate your use of the Service for violating any of these prohibited uses.

8. Limitation of Liability & Disclaimer of Warranties

"As Is" Basis: The Service and all products delivered to you are provided "as is" and "as available" without warranties of any kind, either express or implied, except as explicitly stated by the manufacturer.
Liability Cap: To the maximum extent permitted under applicable law, [shopdeck], its owners, directors, employees, or logistics partners shall not be liable for any indirect, incidental, punitive, or consequential damages arising out of the use of our services or products. In no event shall our total aggregate liability exceed the total amount paid by you for the specific order giving rise to the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless [shopdeck], its affiliates, partners, officers, agents, and employees from any claim, demand, or damages, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

10. Governing Law & Dispute Resolution

Jurisdiction: These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of India.
Dispute Resolution: Any dispute, controversy, or claim arising out of or relating to these Terms or purchases made on this site shall be subject to the exclusive jurisdiction of the courts located in [CITY / STATE, e.g., New Delhi, Delhi], India.

11. Grievance Officer & Contact Information

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the contact details of the Grievance Officer / Store Administration are provided below: