Refund policy

Welcome to shopdeck.online. We want you to feel confident shopping with us. If an item doesn't meet your expectations or arrives damaged, our return and refund process is outlined below.

1. Return Window

You have [7 days] from the date of delivery to request a return or exchange.

2. Eligibility Criteria

To qualify for a standard return, items must meet the following conditions:

Unused & Unworn: Items must be in the same condition that you received them, free of odors, stains, or signs of wear.
Original Packaging: Items must be returned in their original packaging, complete with all tags, inserts, manuals, and protective wrapping intact.
Proof of Purchase: A valid receipt, order confirmation email, or order number from shopdeck.online must accompany the request.

3. Non-Returnable Items

For hygiene, health, and safety reasons, certain categories cannot be returned or refunded:

Perishable goods (food, consumables)
Intimate apparel, innerwear, swimwear, and personal care products
Custom-printed, personalized, or made-to-order goods
Digital downloads, gift cards, or downloadable software
Clearance or "Final Sale" items clearly marked as non-returnable at checkout

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the incorrect item:

Contact us within [1 DAY] of delivery at jee.air.120@gmail.com with your order number.
Include clear photos or a short video showing the defect, damage, and shipping label.
Once verified, we will arrange a free replacement or a 100% full refund, including any standard shipping fees paid.

5. Exchanges

Size/Variant Exchanges: If you need a different size or color of an eligible item, reach out to [jee.air.120@gmail.com] to initiate an exchange.
Availability: Exchanges depend on inventory availability. If the replacement item is out of stock, we will issue a store credit or full refund based on your preference.

6. Return Shipping Costs

Defective, Damaged, or Incorrect Deliveries: We cover 100% of return shipping charges by providing a prepaid return label or coordinating a carrier pickup.
Change of Mind / Standard Returns: The customer is responsible for return shipping costs:
- Option A (Prepaid Label): We can issue a prepaid shipping label, and the carrier fee of [RETURN SHIPPING FEE, e.g., ₹99 / $5.00] will be deducted from your final refund balance.
- Option B (Self-Ship): You may ship the item back using a tracked courier service of your choice to our designated return address.

7. How to Initiate a Return

Submit Request: Send an email to jee.air.120@gmail.com or visit our [Return Portal Link, e.g., shopdeck.online/returns] with your order number and reason for return.
Review & Approval: Our support team will review your request within [1–2 business days] and send detailed return instructions and packaging guidelines.
Ship the Item: Pack the item securely and hand it over to the designated courier within [4 DAYS] of receiving approval.

8. Refund Process & Timelines

Inspection: Once your return is received at our fulfillment hub, our quality inspection team reviews the item within [INSPECTION TIME, e.g., 2–3 business days].
Approval Notice: We will notify you by email or SMS whether your refund has been approved or rejected.
Payout Timing:
- Prepaid Orders (Cards, Net Banking, UPI): Approved refunds are credited to the original payment method within [REFUND PROCESSING TIME, e.g., 5–7 business days].
- Cash on Delivery (COD) Orders: Refunds are processed via direct bank transfer (NEFT/IMPS) or UPI within [COD REFUND TIME, e.g., 3–5 business days] after receiving your payout details, or issued immediately as store credit.